Refund Policy

Starter and Growth plans can be cancelled at any time by a workspace administrator. The workspace stays active until the end of the billing period you have already paid for, and no further charges are made.

If you cancel within 14 days of your first payment on a new workspace, you can request a full refund of that first payment. This applies once per organization.

Outside the first 14 days, payments for a billing period that has started are not refunded, and unused time in the current period is not prorated on cancellation.

• Upgrades take effect immediately and the price difference is prorated for the rest of the period.
• Downgrades take effect at the start of the next period. No refund is issued for the difference in the current period.

If you were charged in error, for example a duplicate charge or a charge after cancellation, the incorrect amount is refunded in full once confirmed.

Refunds for Enterprise plans follow the terms of the signed order form.

Fees paid directly to external course or certification providers are governed by those providers' own refund terms.

Send a request through the contact page using the Existing customer support option, with your workspace name and the charge in question. Approved refunds are returned to the original payment method, usually within 5 to 10 business days.